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• Order Tracking
• Shipping Rates
• Shipping Methods
• Returns Policy
• Shipping Policy

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Shipping Policy

General Shipping Policy

 Itankless.com proudly offers some of the most comprehensive shipping options available. We’ve partnered with only the best carriers to ensure that you will benefit by receiving low shipping rates and the convenience of delivery right to your home.

1.)    Small Pack Delivery: Smaller to midsize items will be shipped using our UPS small pack service. Options for this service include:  Standard Ground and 2^nd Day Air. If you’ve ordered two or more items, you may receive your order in multiple boxes. Due to the variability of shipping locations, your order may be received on different days. There are no additional charges for split shipments.

Click To View Our shipping Tips

Shipping Rates

Weight and package size can vary depending on your order. All shipping rates are determined by either the United Parcel Service shipping gateway, a per piece calculation, or occasionally we will pay or discount shipping costs based on a promotion. Once you begin the check out process your shipping cost will be calculated. 

**Orders containing items that must ship via LTL freight that are over $2500 qualify for free shipping (lower 48 states only).**

If your order is going to be shipped based on weight, you must input your zip code before you check out.

Based on the weight of your order and the location it is being shipped to, you will have the option to choose from several different shipping rates.

 If you believe the rate is incorrect, or are unable to complete your checkout process, please contact customer service for assistance.

Shipping Backorders

We proudly boast excellent fill rates, but occasionally we must backorder or source inventory from multiple warehouses. This means that different parts of your order can come from various locations around the country. If you order more than one item, we will make every effort to send available items together. In the event only some of the items in your order are available at a single location, we reserve the right to ship you multiple packages from multiple warehouses. If we elect to break your order into multiple packages, you will not incur any additional freight charges. In the unlikely event we are unable to ship your order complete, we reserve the right to ship the stock we have and backorder the items which we were unable to ship. You will be notified via e-mail of the estimated delivery date for your backordered items. You will not be charged any additional freight charges for items that are backordered.

 For your convenience, we offer four shipping options: Super Saver, Standard Ground, Two Day Air and Next Day Air. If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. We do not charge you extra shipping for split shipments.

 Because Next Day and Two Day delivery service involve air transport, some items cannot be shipped via these options. Items containing hazardous or regulated materials or some very large or heavy items must be shipped to you via freight carrier; these items are identified at time of purchase. We do our best to ensure that shipping is correctly calculated before you purchase, however, at times it may not be possible to do so accurately. We reserve the right to notify you after you have purchased an item of any additional shipping or handling charges necessary to deliver your order. If notified of any additional charges you have the right to modify or cancel your order for a full refund.

Shipping & Order Confirmations 

Shortly after placing your order, you will receive an email confirming that we have received your order. You will receive a second email when your order has shipped. (You will receive more than one shipment confirmation email if your order is fulfilled in multiple shipments). Please save these email invoices for your records.

 Where can I have my order shipped? 

We are sorry we are not able to ship to ship outside the continental US at this time. If you are able to provide us with a continental U.S. address, such as a relative or freight forwarder, we can ship your order to this address and then you can forward the shipment on to your address. 

If you do not live within the U.S. and would like to place an order, you may do so by having your merchandise shipped to a forwarding address within the U.S. If you are in need of a freight forwarding compnay we recommend Bongo. Please visit them at www.Bongo.com for more details.